Unlimited Support
Whenever you need us, our team is available with unlimited support, so help is always an email or a call away. Experience world-class support from cybersecurity experts who care about your success.
Award-Winning Support
Industry-leading support metrics that speak for themselves
Comprehensive Support Experience
Our support goes beyond just answering questions - we're your trusted cybersecurity partner.
24/7 Availability
Round-the-clock support whenever you need assistance, including weekends and holidays.
Multiple Contact Methods
Reach us via phone, email, chat, or support portal - whatever works best for you.
Expert Team
Certified cybersecurity professionals with deep technical knowledge and experience.
Proactive Monitoring
We monitor your systems and often resolve issues before you even notice them.
Dedicated Account Manager
Personal relationship with a dedicated account manager who knows your business.
Remote Assistance
Secure remote access to troubleshoot and resolve issues quickly and efficiently.
Support Tiers
Choose the level of support that matches your business needs and criticality.
Standard Support
Included with all Nimbus 360 plans
Response time
- 24/7 phone and email support
- Online knowledge base access
- Ticket tracking system
- Standard response times
- Basic health monitoring
Priority Support
Enhanced support for critical environments
Response time
- All Standard Support features
- Priority queue placement
- Dedicated support phone line
- Advanced monitoring and alerts
- Quarterly business reviews
Premium Support
White-glove service for enterprise clients
Response time
- All Priority Support features
- Named support engineer
- Proactive system optimization
- Custom integrations support
- On-site visits (when needed)
How to Reach Us
Multiple ways to get the help you need, when you need it.
Emergency Hotline
+1 (855) 911-VBSE
For critical security incidents requiring immediate attention
General Support
+1 (855) 555-VBSE
For general questions and non-urgent support requests
Live Chat
Available in Client Portal
Quick questions and real-time assistance
Self-Service Resources
Access our comprehensive knowledge base for instant answers to common questions.
Searchable Knowledge Base
Hundreds of articles covering common issues and how-tos
Video Tutorials
Step-by-step video guides for complex procedures
Best Practices Guides
Expert recommendations for optimal security
Regular Updates
Content updated regularly with new threats and solutions
Community Support
Join our user community to share experiences and learn from other Nimbus Protect customers.
Join CommunityNeed Help Right Now?
Our support team is standing by to help you with any questions or issues you may have.