Help & Support
We're here to help you get the most out of your cybersecurity protection. Find answers, get support, or contact our expert team.
How Can We Help You?
Choose the support option that works best for you.
Frequently Asked Questions
Quick answers to the most common questions about our services.
How do I access the client portal?
Visit one.vigilbase.com and log in with your credentials. If you need access, contact your account manager.
What's included in Vigilbase 360?
Vigilbase 360 includes device management, threat detection, email security, cloud backups, security training, and unlimited support.
How quickly do you respond to security incidents?
We respond to critical security incidents within 15 minutes and provide 24/7 monitoring and response.
Do you support international customers?
Yes, we have offices in the US, UAE, and Portugal, and provide support in multiple languages including English and Portuguese.
Available 24/7 for critical security incidents
Still Need Help?
Our cybersecurity experts are standing by to assist you with any questions or concerns.