How can we help?
How can we help you
Choose the support option that works best for you.
Vigilbase One
Access your account, view reports, manage services, and submit support tickets.
Phone Support
Call our support team for help with your account or an active issue.
Email Support
Send us the details of the issue so our team can review and follow up.
Frequently asked questions
Quick answers to the most common questions about our services.
How do I access the client portal?
Visit one.vigilbase.com and log in with your credentials. If you need access, contact your account manager.If you cannot access your organization, contact your account manager or the support team using the details on this page. Include the organization name and the access problem so the team can identify the right account.Sign in to Vigilbase OneSupport channels and escalation
What does the Vigilbase Platform do?
The Vigilbase Platform is the cybersecurity operating system. It connects the security tools you already pay for, keeps their logs and events auditable in one place, and has the Vigil agent investigate, take permitted action, and verify the result. Your account scope defines the integrations, actions, and support available to your organization.Get started with the Vigilbase PlatformSupported integrations and operating scope
How quickly do you respond to security incidents?
Response and escalation commitments depend on your agreed service scope. For an active incident, use the emergency contact route or the support details in your agreement.Core provides business-hours governance; Priority and Critical provide 24/7 operations. Check your selected package and SLA for the applicable incident commitments. Cloudflare emergency onboarding is a separate stabilization path with scope and authority confirmed during triage.Coverage and incident response commitmentsWhen to request Cloudflare emergency help
Do you support international customers?
Yes. Vigilbase works with organizations across multiple regions. Confirm the contracting entity, service languages, support hours, data-handling requirements, and any on-site needs during scoping. A localized website does not by itself define the service coverage in your agreement.Regional service and onboarding guidanceDiscuss your scope with Vigilbase
Security Emergency?
If you're experiencing an active security incident, contact us immediately.
Available 24/7 for critical security incidents
Still Need Help?
Our cybersecurity experts are standing by to assist you with any questions or concerns.