Vigilbase Legal
Access our legal documents, policies, and agreements that govern our cybersecurity services and your use of our website.
Updated Terms of Service. The new Terms apply to new customers from October 27, 2026 and to existing customers from November 26, 2026. Read the Terms
Which documents apply to you
Your Order Form or checkout lists the documents that apply. These are the usual ones.
Website and free tools
Browsing vigilbase.com or running a free security tool.
Vigilbase plans and checkups
Shield, the Cloudflare Checkup and plans bought online.
Managed services
Managed SOC, Managed Cloudflare and services under an Order Form.
Cloudflare Enterprise
Cloudflare Enterprise plans and add-ons resold by Vigilbase.
All documents
Agreements
- Terms of ServiceThe main agreement for every Vigilbase service, and which Vigilbase entity you contract with.
- Master Services AgreementAdditional terms for managed and professional services bought under an Order Form.
- Service Level AgreementSupport tiers, response times, platform availability and service credits.
- Cloudflare Enterprise LicencesWhich Cloudflare terms apply when you buy Cloudflare Enterprise through us, and how billing and support work.
Cloudflare terms
- Cloudflare Enterprise Subscription AgreementCloudflare's terms for Enterprise plans, including purchases through a reseller.
- Cloudflare Enterprise Support and SLACloudflare's network availability commitment, support and service credits.
- Cloudflare Service-Specific TermsAdditional Cloudflare terms for individual products.
- Cloudflare Customer DPAHow Cloudflare processes the traffic and content that pass through its network.
Data protection
- Data Processing AddendumProcessor terms, security measures and international transfer safeguards for customer personal data.
- SubprocessorsThe affiliates and third parties that process customer personal data for us, listed in our Trust Center.
- Privacy PolicyHow we collect, use, and protect your personal information and data.
Policies
- Acceptable Use PolicyAuthorized testing only, and what you may not do with our services and tools.
- ConfidentialityOur commitment to protecting confidential information shared with us.
- Vulnerability DisclosureOur policy for responsible disclosure of security vulnerabilities.
- Whistleblowing PolicyReport wrongdoing at Vigilbase, anonymously if you wish, and follow up with a private case code.
Security and brand
Previous versions
Questions about these documents?
We can help with our terms, send a copy of a signed agreement or give details of the Vigilbase entity on your Order Form.
Contact Our Legal Team