Get urgent Cloudflare help.
No existing contract is required. We confirm scope, access, authority and commercial terms during triage.
security@vigilbase.comINCIDENT TRIAGE
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Protect the traffic reaching your applications.
DDoS or traffic flood
Network, transport, or HTTP traffic is overwhelming the edge, the origin, or the upstream provider. SYN or reflection floods, Layer 7 floods, sudden spikes.
- +SYN or reflection floods
- +Layer 7 floods
- +Sudden spikes
Bots, abuse, and APIs
Automated traffic is degrading logins, checkout, APIs, forms, or sessions. Credential stuffing, API abuse, scraping or fraud bursts.
- +Credential stuffing
- +API abuse
- +Scraping or fraud bursts
WAF or security misfire
A ruleset, managed challenge, rate limit, or policy change is blocking legitimate users.
- +False positives
- +A bad rule deployment
- +An access-policy lockout
Outage or origin saturation
The site is unreachable, TLS is failing, or the origin is overloaded and Cloudflare is in the path.
- +Certificate issues
- +Origin overload
- +Cache stampede
Cloudflare emergency onboarding, then stabilization
The work is Cloudflare emergency onboarding, then stabilization. Not a war-room for every class of security event. This page does not quote a response clock. Emergency onboarding is triage and stabilization. Ongoing clocks belong to a Managed Cloudflare tier on the public SLA.
Managed Cloudflare servicesActivate the request
Send the affected domains, current DNS or hosting context, symptoms, and an authorized callback contact. You can open a dedicated Slack Connect channel with a Vigilbase engineer while we triage.
Confirm the onboarding path
A Vigilbase responder identifies the fastest safe path to route the affected service through Cloudflare. The route depends on domain authority, DNS control, current hosting, and who can approve routing or registrar changes.
Move traffic behind Cloudflare
We help validate DNS, TLS, proxying, WAF, rate limiting, bot, cache, and origin controls before changes are made. No production change without your validation. Access is least-privilege for the incident.
Stabilize and hand off
After traffic stabilizes, we summarize what changed and recommend Managed Cloudflare hardening so the same Cloudflare incident is less likely to recur.
Emergency onboarding should not turn into uncontrolled change.
Do not submit secrets through the intake form. Confirm you are authorized to request triage for the environment.
- Least-privilege access for triage and changes
- No production change without your validation
- Clear handoff notes after stabilization
- A path into Managed Cloudflare if the account needs an operator after the incident
What this is not
Emergency onboarding is focused on stabilization. It is not a substitute for an operated account. Those last items are out of scope on purpose. Vigilbase does not sell generic incident response.
- -Long-term architecture redesign
- -Application debugging outside the Cloudflare path
- -Compliance evidence mapping
- -Continuous managed operations
- -Generic incident response, forensics, or ransomware work
After the site is stable
Firefighting is not an operating model. Once the service is behind Cloudflare and the immediate Cloudflare incident is understood, the next step is Managed Cloudflare: change control, tuning, monitoring, and a named operator for WAF, bots, DNS, Zero Trust, and the next Cloudflare incident. In scope on a managed account, agents remediate and verify. People set authority and take what is not.
Frequently asked questions
What is Cloudflare emergency onboarding?
Cloudflare emergency onboarding is urgent help moving exposed web traffic behind Cloudflare, then stabilizing DDoS, bot, TLS, WAF, and origin-pressure issues. It is Cloudflare incident work, not generic incident response.Cloudflare emergency triage and responseApplication and API protection
Is this generic incident response?
No. Vigilbase does not sell generic incident response. This is Cloudflare emergency onboarding for Cloudflare incidents.The focus is exposed web traffic and Cloudflare-related DDoS, bot, TLS, WAF, or origin-pressure issues. Describe the affected service during triage so the team can establish whether this is the right scope.When to request Cloudflare emergency helpHow we run Cloudflare after go-live
Can you help if we are not on Cloudflare yet?
Yes. If Cloudflare is the right immediate control plane, Vigilbase maps the fastest safe onboarding path. That depends on domain authority, DNS control, current hosting, and who can approve routing or registrar changes.Cloudflare emergency triage and responseCloudflare Enterprise licensing explained
Do we need an existing Vigilbase contract?
No. Scope, access, authority to make changes, and commercial terms are confirmed during triage.Prepare the affected domains, symptoms, DNS or hosting context, and a technical contact who can approve changes. Submitting incident details starts the triage conversation; production access and changes still require the agreed authority.Cloudflare emergency triage and responseDiscuss your scope with Vigilbase
Do you need administrator access to our Cloudflare account?
Initial triage can start from incident details, domain information, and DNS or hosting context. Any production change, registrar update, DNS move, or privileged access should be approved by your team on a least-privilege path.Cloudflare emergency triage and responseChoose who operates Cloudflare
Is this a replacement for Managed Cloudflare?
No. Emergency onboarding is stabilization. Long-term governance, hardening, monitoring, and the next Cloudflare incident belong on a Managed Cloudflare package.After stabilization, agree who owns recurring changes, verification, monitoring, and escalation. The selected operating package defines that ongoing coverage; an emergency onboarding request does not establish a continuing managed-service agreement.Compare Core, Priority and CriticalHow we run Cloudflare after go-live
What should we prepare?
Affected domains, observed symptoms, registrar and DNS provider details, origin status, screenshots or logs, recent infrastructure changes, and a technical contact who can approve DNS, Cloudflare, or hosting changes.Cloudflare emergency triage and responseWhen to request Cloudflare emergency help