Master Service Agreement

Last updated: January 1, 2024

1. Agreement Overview

This Master Service Agreement ("Agreement") governs the provision of cybersecurity services by Vigilbase, Inc. ("Vigilbase," "we," "us," or "our") to the customer ("Customer," "you," or "your"). By engaging our services, you agree to be bound by these terms.

2. Services

Current engagements may include the following, only where specified in the applicable service agreement or order form:

• The Vigilbase Platform, the cybersecurity operating system, with supported integrations, investigations, authorized actions, and verification
• Cloudflare Enterprise licensing and guided deployment
• Vigilbase Shield managed website protection, a pre-Enterprise plan on Cloudflare, within the purchased scope
• Managed Cloudflare operations within the agreed controls, permissions, support coverage, and escalation responsibilities
• Security consulting and incident work expressly included in the engagement

3. Customer Responsibilities

Customer agrees to:

• Provide accurate and complete information necessary for service delivery
• Maintain appropriate access credentials and permissions
• Comply with security policies and procedures
• Promptly report security incidents or concerns
• Pay all fees in accordance with the agreed payment terms

4. Service Level Agreement

The SLA clauses below are retained from the January 2024 published agreement. They are not a description of every current package and do not remove any existing contractual commitment. For a new engagement, confirm the applicable Core, Priority, or Critical scope and SLA in the service documents. SLA

Vigilbase commits to:

• 99.9% uptime for monitoring and protection services
• 24/7 availability for critical security incidents
• Response times as specified in service documentation
• Regular reporting on security posture and incidents

5. Data Protection and Privacy

Vigilbase will handle all customer data in accordance with applicable privacy laws and our Privacy Policy. We implement industry-standard security measures to protect customer information and maintain confidentiality of all customer data accessed during service delivery.

6. Limitation of Liability

To the maximum extent permitted by law, Vigilbase's total liability for any claims arising under this Agreement shall not exceed the total amount paid by Customer for services in the twelve (12) months preceding the claim. Vigilbase shall not be liable for any indirect, incidental, or consequential damages.

7. Term and Termination

This Agreement begins upon execution and continues for the term specified in the applicable service order. Either party may terminate this Agreement with thirty (30) days written notice. Vigilbase may terminate immediately for material breach or non-payment.

8. Contact Information

For questions regarding this Agreement, please contact: