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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 26, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, contact us, or use our cybersecurity services. This may include:

  • Name, email address, phone number, and other contact information
  • Company information, job title, and industry
  • Technical information about your systems and security posture
  • Communications with our support team
  • Payment and billing information
  • SMS/text messaging opt-in data and consent records

Automatically Collected Information

When you access our services, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Cookies and similar tracking technologies
  • Usage patterns and interaction data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cybersecurity services
  • Monitor and analyze security threats and vulnerabilities
  • Communicate with you about our services, security updates, and promotional offers
  • Send SMS/text messages if you have opted in to receive them
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information:

  • With service providers who assist in our operations under strict confidentiality agreements
  • When required by law, subpoena, or other legal process
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets
  • With your consent or at your direction

SMS/Text Messaging Data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. For comprehensive details about our security practices, certifications, and compliance measures, please visit our Trust Center.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship with you and our legal obligations.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal information
  • Correct or update inaccurate personal information
  • Request deletion of your personal information
  • Object to or restrict processing of your personal information
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Opt out of marketing communications
  • Opt out of SMS/text messages by replying STOP to any message

To exercise any of these rights, please contact us using the information provided below. For deletion requests, please use our dedicated request form. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our services.

Cookies We Use

Essential Cookies

Required for the website to function properly. Cannot be disabled.

Cookie NameProviderPurposeDuration
__cf_bmCloudflareBot management and security protection30 minutes
cf_clearanceCloudflareSecurity challenge verification1 year

Analytics Cookies

Help us understand how visitors interact with our website.

Cookie NameProviderPurposeDuration
ph_*PostHogProduct analytics, feature flags, and session recording1 year

Marketing Cookies

Used to track visitors and display relevant ads.

Cookie NameProviderPurposeDuration
__hsscHubSpotTracks session information30 minutes
__hssrcHubSpotDetermines if user has restarted browserSession
__hstcHubSpotTracks visitor identity and session6 months
hubspotutkHubSpotTracks visitor identity for form submissions6 months
apollo_tokenApollo.ioB2B visitor intelligence and outreach1 year

Functional Cookies

Enable enhanced functionality and personalization.

Cookie NameProviderPurposeDuration
NEXT_LOCALEVigilbaseStores language preference for localized pagesSession

Managing Your Cookie Preferences

In applicable regions (such as the European Union and other jurisdictions with similar requirements), we use a cookie consent platform that allows you to manage your cookie preferences. When you first visit our website from these regions, you will be presented with a consent banner where you can accept or reject non-essential cookies.

You can also manage or delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may impact the functionality of our website and services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

EMAIL: hello+privacy@vigilbase.com

PHONE: +1 (855) 458-4445

ADDRESS: Vigilbase LLC.
Privacy Officer
1908 Thomes Ave #12112
Cheyenne, WY 82001
United States