How we run Cloudflare after go-live

Go-live is not the job. The job is the week after, and the Sunday night after that. We size the account, deploy it against the surfaces that matter, and stay on it.New application releases, traffic changes, DNS cutovers, and certificate renewals can all require follow-up. Agree who handles those changes, records them, and verifies the result, with a separate escalation path for Cloudflare incidents.Choose who operates CloudflareWhat Managed Cloudflare includes

WAF, bots, DNS, Zero Trust, and Cloudflare incidents. You set policy. We run the account.The agreed scope names the accounts and controls involved. Routine changes follow change control; emergency changes have an approval and escalation path. Configuration history, change records, and incident notes support handover and review.Application and API protectionInternal access and Zero Trust

Priority and Critical run 24/7. Core is business-hours governance. Clocks sit on the SLA.Confirm the affected applications, the permitted changes, and the escalation contacts before onboarding. Use the package comparison for coverage and the SLA for response commitments; the hours covered do not by themselves specify an incident response time.Coverage and incident response commitmentsCompare Core, Priority and Critical

We sell the licence and we run the account. The Cloudflare licence and the operator are both part of the buy.Licensing and ongoing operations should be scoped together in the proposal. Identify the controls, traffic requirements, deployment dependencies, change approvals, and support coverage so the operator is clear after launch.Cloudflare Enterprise licensing explainedCompare Core, Priority and Critical

Yes, on Priority and Critical. Vigilbase runs WAF changes and Cloudflare incidents outside business hours on the agreed scope. Core is business-hours governance.WAF work still follows the agreed authority and change-control path. Record the affected application, the rule change, and the verification result so that the team can review what changed and whether legitimate access was restored.Managed WAF operations and change controlCoverage and incident response commitments

Yes, on Priority and Critical. Bot settings change when campaigns spike. We tune them on the accounts we operate, including outside business hours.Review the affected customer journey and distinguish legitimate customers from automated abuse before changing controls. The account scope, permissions, and operating package determine which changes Vigilbase can make and when analysts need to handle an exception.Application and API protectionCompare Core, Priority and Critical

No. An alert is not an operator. Outside business hours means Vigilbase makes the WAF or bot change and leads the incident on the agreed package.An operating agreement names who can make the change, who handles exceptions, and how the result is verified. Confirm those responsibilities and the applicable SLA rather than assuming that an alert notification includes remediation.Choose who operates CloudflareCoverage and incident response commitments