Contrato de serviço mestre

This is the version of the Master Service Agreement dated January 1, 2024. It governs Order Forms accepted under it until they end or renew. The current version is atvigilbase.com/msa.

Last updated: January 1, 2024

1. Agreement Overview

This Master Service Agreement ("Agreement") governs the provision of cybersecurity services by Vigilbase, Inc. ("Vigilbase," "we," "us," or "our") to the customer ("Customer," "you," or "your"). By engaging our services, you agree to be bound by these terms.

2. Services

Os novos contratos podem incluir os seguintes serviços, apenas quando especificados no acordo de serviço ou formulário de encomenda aplicável:

• O Vigilbase OS, o sistema operativo da cibersegurança, com integrações suportadas, investigações, ações autorizadas e verificação
• Licenciamento Cloudflare Enterprise e implementação acompanhada
• Proteção gerida de websites Vigilbase Shield, um plano pré-Enterprise no Cloudflare, dentro do âmbito contratado
• Operações Managed Cloudflare dentro dos controlos, permissões, cobertura de apoio e responsabilidades de escalamento acordados
• Consultoria de segurança e trabalho de resposta a incidentes expressamente incluídos no contrato

3. Customer Responsibilities

Customer agrees to:

• Provide accurate and complete information necessary for service delivery
• Maintain appropriate access credentials and permissions
• Comply with security policies and procedures
• Promptly report security incidents or concerns
• Pay all fees in accordance with the agreed payment terms

4. Service Level Agreement

As cláusulas de SLA abaixo são conservadas do acordo publicado em janeiro de 2024. Não descrevem todos os pacotes atuais nem eliminam qualquer compromisso contratual existente. Num novo contrato, confirme o âmbito Core, Priority ou Critical e o SLA aplicável nos documentos do serviço. SLA

Vigilbase commits to:

• 99.9% uptime for monitoring and protection services
• 24/7 availability for critical security incidents
• Response times as specified in service documentation
• Regular reporting on security posture and incidents

5. Data Protection and Privacy

Vigilbase will handle all customer data in accordance with applicable privacy laws and our Privacy Policy. We implement industry-standard security measures to protect customer information and maintain confidentiality of all customer data accessed during service delivery.

6. Limitation of Liability

To the maximum extent permitted by law, Vigilbase's total liability for any claims arising under this Agreement shall not exceed the total amount paid by Customer for services in the twelve (12) months preceding the claim. Vigilbase shall not be liable for any indirect, incidental, or consequential damages.

7. Term and Termination

This Agreement begins upon execution and continues for the term specified in the applicable service order. Either party may terminate this Agreement with thirty (30) days written notice. Vigilbase may terminate immediately for material breach or non-payment.

8. Contact Information

For questions regarding this Agreement, please contact: